Return Policy
Return Policy
At coustosports, your satisfaction is our priority. If you are not completely satisfied with your purchase of gym and sports equipment, we’re here to help. Please review our return policy below.
1. Eligibility for Returns
• Return Period: You may return your order within 30 days from the date of delivery.
• Condition: Items must be unused, in the same condition in which you received them, and in the original packaging with all tags attached.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.
2. Non-Returnable Items
Certain items are not eligible for return, including:
• Custom or personalized orders.
• Items marked as final sale.
• Equipment that shows signs of wear, damage, or has been used (unless the item is defective).
3. Return Process
• Return Authorization: You will receive a Return Authorization Number (RAN) along with detailed instructions on how to ship your item back to us.
• Return Shipping: Unless the return is due to a defect or error on our part, you are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.
4. Refunds & Exchanges
• Refunds: Once we receive and inspect the returned item, we will notify you of the status of your refund. Approved refunds will be processed to your original method of payment within 7-10 business days.
• Exchanges: If you prefer an exchange for a different item, please indicate your choice when initiating the return. Exchanges are subject to availability.
• Restocking Fee: A restocking fee may apply for returns that do not meet our return criteria. If applicable, this fee will be deducted from your refund.
5. Defective or Damaged Items
• If You Receive a Defective or Damaged Item: Please contact us within 48 hours of delivery with photos and a detailed description of the issue. We will work with you to arrange a replacement, exchange, or refund.
Thank you for choosing coustosports. We appreciate your business and are committed to providing high-quality equipment and exceptional customer service.