Shipping Policy

Shipping Policy

Thank you for choosing coustosports for your gym and sports equipment needs. We are committed to delivering your order safely and on time. Please review our shipping policy below to understand our process, shipping methods, and delivery expectations.

1. Order Processing

• Processing Time: Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

• Order Confirmation: You will receive an email confirmation once your order has been received and processed.

2. Shipping Methods & Carriers

• We partner with reliable carriers such as UPS, FedEx, DHL, and local postal services to ensure timely deliveries.

• Standard Shipping: Typically the most cost-effective option, with estimated delivery times as outlined below.

• Express Shipping: Available at an additional cost for faster delivery. Choose this option at checkout if you need your items sooner.

3. Shipping Rates & Charges

• Domestic Orders: Shipping costs are calculated based on the total weight of your order and your delivery location. The exact shipping fee will be displayed at checkout.

• International Orders: International shipping rates vary by destination. Additional fees such as customs duties, taxes, and import charges may apply. These charges are the responsibility of the customer.

4. Estimated Delivery Times

• Domestic Deliveries: Estimated to arrive within 3-7 business days after shipment, depending on your location.

• International Deliveries: Estimated delivery times vary between 7-21 business days. Please note that customs processing times can affect the final delivery date.

• Delivery times are estimates and not guaranteed. External factors such as weather, carrier delays, or customs procedures may impact delivery.

5. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.

• You can track your order in real time using our Order Tracking page or directly on the carrier’s website.

• Please allow up to 24 hours for tracking information to update.

6. Shipping Address & Order Accuracy

• Ensure that your shipping address is correct at the time of purchase. [Your Website Name] is not responsible for delays or misdeliveries due to incorrect or incomplete addresses provided by the customer.

7. Delays and Exceptions

• Unforeseen Delays: While we strive to meet our delivery estimates, circumstances beyond our control (such as severe weather, natural disasters, or carrier issues) may cause delays.

• Customs Delays: For international orders, customs clearance procedures may extend delivery times. Any customs duties, taxes, or fees incurred are the responsibility of the customer.

8. Damaged or Lost Items

• Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage so we can resolve the issue promptly.

• Lost Items: For orders marked as delivered but not received, please check with your local carrier and neighbors. If you still cannot locate your package, contact our customer support for assistance.

 

Thank you for shopping with coustosports. We appreciate your business and are committed to ensuring your complete satisfaction with our shipping services.